Google Discontinuing First-Generation Nest Aware in Certain Areas
Changes in Google Nest Aware Service and What It Means for Users
In July 2023, Google announced that they would stop offering new subscriptions for the first generation of their Nest Aware service. Current users can still access their subscriptions for the time being. However, significant changes are on the way. Starting in May, Google plans to end support for the first-generation Nest Aware service in certain regions.
What is Nest Aware?
Before diving into the recent changes, let’s first understand what Nest Aware is. Nest Aware is a subscription service from Google that enhances the functionality of its Nest cameras and smart home devices. It provides features like event video history, intelligent alerts, and more. Subscribers can get notifications for specific events, such as when a familiar face is detected or if your smoke detector goes off.
Important Announcement from Google
Recently, Google sent out an important email to subscribers notifying them of the changes regarding the first-generation Nest Aware service. This announcement primarily impacted users in the UK. However, it’s unclear why Google decided to end support for this version of the service.
As part of these changes, Google is encouraging existing users to switch to the newer Nest Aware or Nest Aware Plus plans. The current subscription plans were introduced back in May 2020, and they come with several enhancements compared to the first-generation service.
Pricing and Features of Nest Aware
Nest Aware currently offers two main subscription options for users:
Nest Aware: Priced at $8 per month (or $80 per year), this plan provides users with 30 days of event video history. This means users can review recorded clips for any significant events that happened in the past month.
- Nest Aware Plus: Available at $15 per month (or $150 per year), this plan offers a more extensive service with 60 days of event video history. It also includes 10 days of continuous video recording. Additionally, both plans feature intelligent alerts, which notify users about important events. For users in the United States, there’s an added benefit of e911, which improves emergency response services.
Transition for Existing Users
For those who are receiving notifications about the upcoming changes, know that the service for first-generation Nest Aware will automatically end on May 1, 2025. Google has mentioned that customers will receive a prorated refund for any remaining time left on their subscriptions. If users want to cancel their subscriptions themselves, they have the option to do so before this cancellation date.
It is very important to note that if you have unsaved video clips in the Nest app, you should download them soon. Once your Nest Aware subscription is canceled, all access to past footage will be lost.
Upcoming Reminders
In early April, Google will send out another reminder email highlighting additional information and the steps users should follow. This message will help ensure everyone understands the changes and knows what to do next regarding their subscriptions.
Why Upgrade is Essential
Switching to the latest version of Nest Aware is a smart move for users still relying on the first-generation service. The upgrade not only enhances their experience with more features but also provides better security and peace of mind. With the intelligent alerts for familiar faces and emergency situations, users can stay informed no matter where they are.
User Feedback
If you’re a user who received the notification about the changes in your region, you’re encouraged to comment and share your experience. Feedback from users can help others understand how widespread these changes might be and what to expect moving forward.
Conclusion
The decision by Google to end support for the first-generation Nest Aware service marks a significant shift for its users. Although the transition may seem like an inconvenience, it pushes users toward a better and more comprehensive smart home experience. By upgrading to the new Nest Aware or Nest Aware Plus, users can take full advantage of modern features designed to keep their homes safe and secure.
Make sure to act by downloading any important video clips before the service ends and keep an eye out for Google’s upcoming emails for further instructions. Staying updated will ensure that you continue to receive the best service possible from Google’s smart home offerings.
