OnePlus has recently acknowledged a tiny mistake on its latest smartwatch, the OnePlus Watch 3. This mistake is a minor typo saying “Meda in China” instead of the correct “Made in China.” Although this error might not be easily noticeable when the watch is worn since it’s located on the back of the device, OnePlus understands the importance of addressing it.
To ensure that customers who pre-ordered the Watch 3 are fully informed, OnePlus is taking special measures. They are sending out a printed letter along with the watch pre-orders to explain the situation and outline the choices available to customers. This initiative shows OnePlus’s commitment to transparency and customer service.
When the company realized the mistake, they made a public announcement on social media and also decided to halt further sales of the Watch 3 until they could produce new models that include the correct inscription. While many companies tend to rely on social media for communication, OnePlus recognized that not every customer uses these platforms, and so they included a physical letter with each purchase.
This letter, as shared by some users on Reddit, expresses OnePlus’s pride in its reputation for quality and craftsmanship. It clearly outlines the typo and offers options for customers who received the faulty watches. Buyers now have the choice to either keep the watch or send it back for a replacement. OnePlus even humorously mentions that the watches with the typo are now “one-of-a-kind” due to this error.
Despite the hiccup, OnePlus is still processing and shipping out pre-orders for the Watch 3, along with the apology letter. This means that customers need to decide for themselves whether they want to keep the watch with the mistake or return it — no questions asked. Some customers on Reddit have shared their views, indicating that they plan to keep the watch, as many find the typo almost unnoticeable.
In the letter, OnePlus also provides contact details for customer support, reassuring those affected that help is available if they need assistance regarding the situation. Overall, OnePlus is making a commendable effort to address the issue and ensure their customers are well-informed about their options concerning the OnePlus Watch 3.