Beware of E-ZPass Text Message Scams in New York
Introduction
Governor Kathy Hochul of New York has issued a warning to residents about scams involving fake E-ZPass text messages. Consumers have reported receiving suspicious texts claiming they owe tolls, which can lead to serious identity theft and financial issues. This article will explain the nature of these scams and provide helpful tips on how to protect yourself.
What Are the Fake Text Messages?
Recently, many New York residents have reported receiving SMS text messages that claim they need to pay unpaid tolls. These messages usually come from international numbers and ask the recipient to respond by typing "Y" to get a link. The link often leads to unofficial websites that can be dangerous.
It’s essential to know that legitimate services like E-ZPass and Tolls by Mail will never ask for personal information such as birthdates, Social Security numbers, or credit card details through text messages or emails.
Official Statements
Governor Hochul stressed the importance of public safety, saying, “Public safety is my top priority. I’m urging New Yorkers to be cautious of scammers sending fake E-ZPass messages to collect money for nonexistent tolls.”
What to Do If You Receive a Suspicious Message
If you get a text message that seems questionable, the best course of action is to verify its authenticity:
- Contact E-ZPass or Tolls by Mail Directly: You can call E-ZPass customer service at 1-800-333-8655 or Tolls by Mail at 1-844-826-8400.
- Visit Official Websites: Always use trusted sources to check your account status. You can go directly to their websites: EZPassNY.com and TollsByMailNY.com.
Reporting Scams
If you believe you’ve received a fraudulent message, you can reach out to the New York Department of State’s Division of Consumer Protection. Their Consumer Assistance Helpline is available at 1-800-697-1220, open Monday to Friday from 8:30 AM to 4:30 PM, excluding state holidays.
For reporting consumer fraud at a national level, visit the Federal Trade Commission’s website at reportfraud.ftc.gov.
Important Advice from Officials
Walter T. Mosley, Secretary of State, emphasized that “scammers are getting smarter.” He suggests that consumers should familiarize themselves with warning signs of scams and take proactive measures if they receive suspicious messages.
Frank G. Hoare, Executive Director of the Thruway Authority, added: “We are focused on protecting our customers from scams. Everyone should stay informed and vigilant about these threats.”
Tips for Handling Fraudulent SMS Text Messages
Here are practical steps you can follow if you or someone you know receives a suspicious SMS text:
- Do Not Respond: Avoid replying to text messages from unknown numbers. If the message looks suspicious, disregard it completely.
- Avoid Clicking Links: Do not click on any links included in the message. These may lead to harmful websites.
- Report the Message: Use your phone’s “report junk” option to delete and report the message. You can also forward unwanted texts to 7726 (SPAM) and emails to your email provider.
- Block the Sender: If feasible, block the sender’s phone number or email address to prevent future unsolicited messages.
- Stay Cautious: Always be careful. If you’re uncertain about a message’s legitimacy, refrain from interacting with it.
Risks of Clicking Links
Clicking on links from fraudulent text messages can expose you to severe risks. Scammers might install harmful software on your device, which could spy on your activities or hold your data hostage, demanding payment to release it. They may also gain access to sensitive information, such as passwords and credit card numbers, putting you at risk for identity theft or financial fraud.
Final Thoughts
With the rise of text message scams targeting E-ZPass users, it’s crucial for New Yorkers to remain vigilant. By following the advice outlined above, you can better protect yourself from these scams and keep your personal and financial information safe. Stay informed and don’t hesitate to contact the appropriate authorities if you suspect you’ve been targeted.
